Sevaki Privacy Policy

Welcome to Sevaki Technologies Private Limited’s Privacy Policy (“Policy”).

Sevaki Technologies Private Limited (“Sevaki”, “we”, “our”, or “us”) is an Indian-based company engaged in providing a technology platform that connects customers seeking reliable home services with qualified service professionals offering those services. This Privacy Policy describes how we collect, use, store, and protect your personal data when you access or use our website, mobile application (“Platform”), or any services provided through it (collectively, the “Services”).

By using the Platform or our Services, you agree to the terms outlined in this Privacy Policy and consent to our use of your information as described below.

1. Background and Scope

This Policy applies to all users (“you”) who access or use our Platform or avail Services offered by Sevaki or its partner professionals (“Service Professionals”).

By continuing to use our Platform, you consent to the collection, storage, and processing of your personal data in accordance with this Policy.

We may update this Policy periodically, and we encourage you to review it regularly for the latest information on our privacy practices.

2. Personal Data We Collect

We collect different types of personal and non-personal information to deliver and improve our Services, including:

2.1 Location Data

• We may collect your approximate or precise location from your device (via GPS, Wi-Fi, or mobile network) when you grant permission.
• Location data is collected to:
  • Detect your current location for booking or service delivery.
  • Show nearby available professionals and services.
  • Estimate arrival times and service availability.
  • Improve service accuracy and operational efficiency.
• You can disable location access anytime from your device settings, but this may limit certain app features.

2.2 Identity and Contact Data

Name, phone number, email address, gender, and service address.

2.3 Profile Data

Account information, profile picture, feedback, and service preferences.

2.4 Usage Data

Information about how you use our Platform — including page visits, app activity, and interaction logs.

2.5 Technical Data

Device ID, IP address, operating system, browser type, and mobile network information.

2.6 Transaction Data

Service history, payment method (masked details), and transaction status.

2.7 Communication Data

Chat, call, or email records with our team or service professionals.

We may also collect aggregated, non-personal information for analytics and reporting purposes.

3. How We Collect Your Data

We collect information in several ways:

• Directly from You: When you create an account, make a booking, complete a form, or contact our support team.
• Automatically: Through cookies, app usage logs, and analytics tools when you use our Platform.
• From Third Parties: Such as payment gateways, analytics partners, and service professionals registered on our Platform.

4. How We Use Your Data

We use your personal data to:

• Create and manage your user account.
• Deliver and improve our Services.
• Enable communication between you and Service Professionals.
• Process payments and manage transactions securely.
• Personalize your experience and recommend relevant services.
• Send notifications, service updates, or promotional content.
• Conduct surveys, collect feedback, and improve our offerings.
• Ensure compliance with legal and regulatory requirements.
• Prevent fraud, maintain security, and enforce our Terms & Conditions.

By using our Services, you authorize Sevaki and its associates to contact you via SMS, email, or phone regarding your bookings, feedback, and updates.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site traffic, and remember your preferences.

You can choose to disable cookies through your browser settings, though some features of the Platform may not function properly as a result.

6. Sharing of Personal Data

We may share your personal data with:

• Service Professionals: To enable them to provide requested services.
• Authorized Partners and Vendors: For functions such as payment processing, analytics, and communication.
• Legal Authorities: When required by law or for compliance with regulatory obligations.
• Affiliated Entities: Within Sevaki’s business network for operational purposes.

We ensure that all partners and third parties handle your data securely and only use it for legitimate business purposes.

7. Your Rights

You have the right to:

• Access or review your personal data stored with us.
• Request correction of inaccurate or outdated information.
• Withdraw consent or request deletion of your account.
• Opt out of promotional or marketing communications.

For any such requests, please contact us at help.sevaki@gmail.com. We will respond within 7 working days.

8. Account Deletion

If you wish to delete your Sevaki account, please email help.sevaki@gmail.com.

Once deleted, your account data will no longer be accessible. However, certain transaction details may be retained as required by applicable law.

9. Data Security

We implement strong security measures — including encryption, password protection, and access control — to protect your information from unauthorized access, alteration, or disclosure.

However, while we take all reasonable precautions, no digital platform can guarantee complete security.

10. Data Retention

We retain your data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, your personal data is securely deleted or anonymized.

11. Business Transfers

In the event of a merger, acquisition, or business restructuring, your personal data may be transferred to another entity. You will be notified if such a change occurs.

12. User-Generated Content

Any content you post on the Sevaki Platform — such as feedback, comments, or images — may be visible to other users. Please share only information you are comfortable making public.

13. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be communicated via the Platform or email.
Your continued use of Sevaki Services after such updates constitutes acceptance of the revised terms.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact:

Email: help.sevaki@gmail.com

Address: Jain sadguru image’s capital park, 101, VIP Hills, Jaihind Enclave, Madhapur, Hyderabad, Telangana - 500081