Sevaki Privacy Policy

Who we are

Sevaki (“we”, “us”, “our”) operates the Sevaki platform (website, mobile app, or services) to connect users with service providers. This Privacy Policy explains how we collect, use, store, and share your personal information.

What information we collect

We may collect:

• Contact & identity details: name, email, phone number, address
• Profile & credentials: username, password, photo, ID proof
• Service & transaction data: services requested, payments, invoices, feedback
• Technical & usage data: IP address, device info, browser, OS, cookies, app usage
• Communications: messages, calls, chats with support or service providers
• Preferences & marketing: your interests, language settings, opt-in choices

How we collect information

• When you register, place a service request, or provide feedback
• Via cookies, logs, analytics tools, and device permissions
• From third parties (e.g. payment gateways, identity verifiers) as needed

Why we use your information

We use your data to:

• Create and manage your account
• Verify your identity
• Match you with service providers and fulfill requests
• Process payments
• Send you updates, notifications, and offers (if you consent)
• Improve our services, features, and user experience
• Prevent fraud, misuse, and ensure legal compliance

Sharing your information

We may share your information with:

• Service providers / professionals for carrying out the service
• Third-party partners like payment processors, analytics services, cloud providers
• Group entities or affiliates for internal operations
• Legal or regulatory bodies when required by law

We ensure those third parties handle your data securely and only for permitted purposes.

Cookies & tracking

We use cookies and similar technologies to:

• Improve website/app functionality
• Track usage, performance, and analytics
• Deliver personalized content and offers

You can disable or control cookies via your browser or device settings, though some features may not work properly without them.

Location Data

We may collect your precise or approximate location data, including when the app is running in the background (i.e., when you are not actively using the app), if you grant us permission to do so. This is done to:

• Match you with nearby service providers
• Enable real-time tracking for service delivery or support
• Enhance your safety and user experience
• Provide accurate address-based services

You can enable or disable location permissions at any time through your device settings. However, disabling location access may affect certain features or limit functionality.

Your rights

You have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request deletion (subject to legal and operational retention)
• Object to or withdraw marketing consent
• Get a copy of your data in a usable format, where applicable

To exercise these rights, contact us a help.sevaki@gmail.com (or your designated email).

Data security & storage

We take reasonable technical and organizational measures (encryption, secure servers, audits) to protect your personal data. However, no method is absolutely 100% secure. We also anonymize or aggregate data when possible to reduce risk.

Data retention

We keep your information as long as your account is active or as needed for business, legal, tax, or regulatory reasons. Even after account closure, some data (e.g. invoices, dispute records) may remain for a limited period.

International transfers

If your data is transferred, stored, or processed outside your country (e.g. on cloud servers abroad), we’ll ensure adequate safeguards and compliance with relevant data protection laws.

Changes to this policy

We may update this Privacy Policy from time to time. For major changes, we’ll notify you via email or prominent notices in the app/website. The “Last updated” date above will reflect the change.

Contact us / Grievance redressal

If you have questions, complaints, or want to exercise your rights, contact:
Privacy Team, Sevaki
Email: help.sevaki@gmail.com